CASE STUDY

Healthcare IT Rescue

CLIENT’s Challenge

The Virginia Department of Behavioral Health and Developmental Services was displeased that their vendor’s subcontractors faltered on a large scale implementation from paper to electronic health records (EHR) for its nine behavioral health hospitals in the state. The $39M project, named OneMind, had an objective of enabling health care providers (physicians, psychologists, nurses, social workers, nurses’ aides, dieticians, etc.) to have accurate and complete information about a patient’s health and provide the most effective coordinated care possible.

OUR APPROACH

• Worked with the primary vendor and hospital end users to design/build specialty-specific assessments, medication order sets and lab and rehabilitation order sets to accommodate different population needs (children, adults, and geriatrics)
• Developed application interfaces to external vendors and conducted training
• Provided testing, go-live implementation and on-site support
• Implemented continuous project improvements and change management for the facilities implementing the EHR and for clinical decision processes

skills & tech leveraged

• EHR Implementation
• Program/Project Management
• Business Process Redesign
• Organizational Change Management

THE RESULTS

• Easy access to a single patient record for all caregivers
• Enhanced quality of care for coordinated treatment and medication plans
• Improved accuracy and more comprehensive records
• Streamlined adoption of new processes and systems by the hospital facilities through organizational change management
• Efficient turn around won the confidence of the state agency and its hospitals
• Strong feedback from the implementations including initial skeptics who became leading supporters for the project as it moved forward