# CASE STUDY

## Process Automation with Low Code

## CLIENT’s Challenge

Our client’s social workers were spending 50% of their time documenting clients’ needs across multiple systems, allowing less time to focus on client care. Each of these systems:

- Housed similar data
- Required manual formatting
- Did not communicate data between systems​

Our client wanted to free their social workers time to focus more client care but did not have the in-house skills to analyze or improve their processes.

## OUR APPROACH

Impact Makers’ team of automation and process experts:

- Analyzed the data within the multiple systems
- Performed data mapping between the systems to ensure accuracy of client needs
- Built a bot to automate the data movement from one core system to the others​

## skills & tech leveraged

Low-code bot creation - Data mapping - System and Data Analysis

## THE RESULTS

As a result of engaging with Impact Makers:

- Social workers were able to use their regained capacity to improve client services​
- Instant data movement between systems enabled faster service delivery to clients